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Allegiance Engage Platform v7
The Allegiance Engage platform is a feedback system that continually collects and analyzes the voice of customers and employees through multiple channels (email, Web, print, phone) into a central database for analysis and action.
Encompassing a family of solutions, Allegiance Engage includes customer loyalty and employee retention solutions combined with professional services, training and support. Allegiance also offers Inquisite Survey, a robust and proven end-to-end survey solution designed for gathering and understanding the opinions and insights of customers, partners and employees. Allegiance experts help companies to select the best feedback channels, customize surveys and execute a strategic action plan to yield measureable results.
The Engage 7 VOC platform delivers actionable insight by allowing companies to:
- Integrated platform allowing financial institutions to manage all data in one, centralized location.
- Collect solicited feedback, unsolicited feedback (social media, comment cards, voice, etc.), and business data in real time.
- Analyze the data with standard or customer reports, dashboards, text analytics, ERP/CRM management, predictive analytics, as well as survey API/SDK.
- Act across departments and geographies, from the CEO on down to the front-line tellers, online and mobile access.
Allegiance Inc.
www.allegiance.com