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Business Development/Marketing


Top Performers Have Common Traits

Although four of the highest-performing community banks from around the country appear very different, they have actually built their success on similar foundations of efficiency, cautious lending...


Transaction-Driven Marketing

Innovations in online banking and mobile banking technology are creating a host of opportunities for banks to successfully deepen relationships with their customers — most notably through the...


Use Image Cash Letter Deposits to Transition Paper Depositors to Electronic

As many maintain, remote deposit capture was originally deployed as a customer retention product following Check 21 legislation being signed into law. In 2004–2005 banks offered RDC, but the...


RDC and Small Business

With more than 20 million small businesses in the United States, and fewer than 5 percent of them currently using remote deposit capture, community banks have an enormous opportunity to expand into...


Participations — Problems in the Making, and How to Avoid Them, Part II

The most critical component of the relationship between the lead bank and its participants, and the source of most disagreements, is communication. A prudent lead bank will adopt the motto “early and...


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