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Business Development/Marketing


From High Tech to High Touch: Banks Need to Pay Attention to Gen X and Gen Y

Banks have made a major commitment over the past few years to new technologies designed to better serve their current customers, as well as to attract new customers wanting the latest and greatest...


Strategic Planning Equals Roadmap to Success

With compressed interest margins and over-regulation, owning and operating a bank requires strategic planning for long-term success. A bank’s best competitive advantages are in creating a strong...


Mining for Gold in Your Customer Files

A popular phrase you may have heard recently is “big data.” The idea is not new; the proliferation of marketing central information file systems in the late 1990s was really about the same thing:...


The Year of Banking M&A?

When an economy pulls itself out of a recession, consumers are not the only ones who open their wallets — corporate dealmakers also return from the sidelines to invest in mergers and acquisitions to...


Bank Branch Numbers Decline, But Not Their Essential Role

Pity the poor branch. This ubiquitous financial services channel is being maligned with frequent media headlines like these:

CNN Money, Jan. 25, “Say Goodbye to More Bank Branches.”

BAI Banking...


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