 |  |  |  |  |  |  |  |  |  |
EHS Design SafeCatch
What if you could develop a simple and low-cost method to effectively reduce robberies and fraud, and enhance the customer and staff branch experience at the same time? Unlike traditional robbery training, which tells staff to passively respond to a robbery, SafeCatch shows staff how to take control of their branch environments. The SafeCatch approach is driven by human nature — the desire to engage with others and the observation of people and activities within one's environment.
There are specific staff actions, physical design elements and technology integrations that drive a successful SafeCatch plan. SafeCatch and great customer development planning can be easily integrated into new branch business models and prototypes during the design process with savvy application. They can be mutually applied to existing standards with modest modifications. And they can be inexpensively integrated into existing branches.
Nine reasons SafeCatch Warrants an Innovative Solutions Award:
1. SafeCatch works. Banks that employe SafeCatch are realizing an absolute reduction in bank robberies and fraud.
2. Financial and human resources risk is reduced.
3. The cost of implementing SafeCatch is extremely low, particularly compared to bandit barriers, man traps or guards. The training is free from the FBI and the cost of integrating SafeCatch Architecture into branch planning is zero when applied by trained and experienced design consultants.
4. SafeCatch empowers employees to take control, respond in more effective and safe ways and be significantly less traumatized after a robbery.
5. Police response time is cut in half.
6. Robber and defrauder recognition is substantially improved.
7. A network of cooperation is created among financial institutions to quickly report suspicious activity to other institutions that is proving to provide a mutual benefit in terms of reducing market-specific robberies and faster apprehension.
8. SafeCatch reinforces exceptional customer service and relationship building, which enhances staff success, customer satisfaction and branch ROI.
9. The cost-to-benefit ratio is off the charts.
SafeCatch was developed by Larry Carr, special agent in the Seattle office of the FBI. EHS Design worked with Carr in the development of the supporting SafeCatch architecture.
EHS Design
www.ehs-design.com