InfoSight Customer Security Awareness Program
InfoSight’s Customer Security Awareness Program is a unique offering that provides customer-ready content to banks and credit unions, which enables them to educate their retail and commercial customers in accordance with federal mandates. This program not only documents the institutions efforts to comply, but it can track fraud attempts against bank customers and losses relating to ID theft, as well as report on the program’s overall effectiveness.
InfoSight’s Customer Security Awareness Program educates customers about the dangers of Internet transactions, hacking for profit, social engineering tactics, phishing, malware, ACH, wire fraud and other relevant security topics. It enables organizations to choose the right mix of resources to meet the training needs of their customers and deliver valuable learning resources.
InfoSight’s Customer Security Awareness Program warrants an award because:
1. It is the first program of its kind providing “customer-ready” content for email campaigns, statement stuffers, print collaterals, on-hold messages and more. Financial institutions can quickly and easily fulfill their compliance obligations to educate their consumer and commercial customers on security awareness.
2. InfoSight’s CSAP provides institutions with an annual progress report — including how well their programs have met the desired objectives — that they can present to the examiners who evaluate their customer security awareness initiatives.
3. It reduces liability and risk of litigation by offering free security education to the institution’s commercial client base. It also increases customer confidence that conducting business electronically with the financial institution is safe.
4. InfoSight’s CSAP goes beyond compliance, which is often viewed as an unrecoverable expense, by providing the institution with opportunities to drive cross-sales and new product adoption, such as mobile and cash management services.