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Passageways Lobby Management Solution
Passageways Lobby Manager is an innovative lobby tracking system built specifically for financial institutions. With a touch screen kiosk interface, the Lobby Management solution instantly improves branch operations. The system includes robust reporting, an intuitive touch screen kiosk interface, advanced alerting and notifications, and allows for checklists and customer forwarding. The Lobby Manager integrates with existing employee portal or intranet solution, while the touch screen kiosk can be deployed with any Windows© based touch screen monitor.
1. Reporting - The in-depth reporting functionality provides the ability to:
- Track all non-teller transactions that take place in the branch.
- Provide insight to what products and services are being provided on an hourly basis and at a branch-by-branch level.
- Track the total amount of time individual customer service representatives spends in each transaction.
- Help analyze and optimize branch staffing levels based on historical transaction trends.
- Identify key service gaps at each branch.
Personalized Reports provided to each branch service representative allow them to track their own progress and plan accordingly.
2. Touch screen Kiosk Interface - Allows customers to sign themselves into the system and choose the services they need from a check list, replacing sign-in sheet, providing branch staff with insight into the transaction prior to meeting with the customer. This facilitates cross selling opportunities, and assures appropriate customer service.
3. Advanced Alerting and Notifications - Electronic notifications to staff when customers enter the virtual queue, Alerts sent to staff when customers have been waiting for a designated time period, notify supervisors of idle customer service representatives; helps ensure speedy transaction times.
4. Checklists and Customer Forwarding - Checklists help ensure each transaction is completed accurately and completely by listing each transactional step, Forwarding allows customers to be sent to different representatives based on their specific transactional needs.
5. As a fringe benefit, the system allows for gathering real time feedback from customers on any surveys presented.
The ability to take a potential bottleneck and create a memorable service experience for your customers is unparallel in the industry.
Passageways
www.passageways.com