July 30 - SunTrust Banks has announced that it ranked first place for the Javelin Strategy & Research 2014 Digital Banking Experience Leader in Online Banking award. The Online Banking category gauges financial institutions' ability to garner high satisfaction scores and adoption rates. SunTrust commanded the top spot in this category after receiving high scores for frequent bill-pay usage, online ease-of-use and meeting customer needs, according to its customers.
SunTrust also placed in the top five in the Mobile Banking, Digital Adoption and Digital Strategy categories.
"Every day, we strive to provide a digital banking experience that delights our clients and helps them easily stay on track with their finances," said Rilla Delorier, executive vice president of Consumer Channels. "It is an honor to receive this recognition from Javelin Strategy and Research, and we'll continue to enhance SunTrust's digital channels to meet our clients' evolving needs."
Javelin's 2014 Digital Banking Experience Leaders research is based on a survey of more than 8,300 retail bank customers interviewed in the first half of 2014. These consumers rated their primary bank in a series of categories relating to their experience with their primary bank's digital offerings. Javelin then used these customer scores to determine the "customer choice" awardees for the 2014 Digital Banking Experience Leaders. For more information on the Javelin 2014 Digital Banking Experience Leaders awards, visit https://www.javelinstrategy.com/news/Awards .
About SunTrust Banks, Inc.
SunTrust Banks, Inc., headquartered in Atlanta, is one of the nation's largest banking organizations, serving a broad range of consumer, commercial, corporate and institutional clients. As of June 30, 2014, SunTrust had total assets of $182.6 billion and total deposits of $133.3 billion. Through its flagship subsidiary, SunTrust Bank, the company operates an extensive branch and ATM network throughout the high-growth Southeast and Mid-Atlantic states and a full array of technology-based, 24-hour delivery channels. The company also serves clients in selected markets nationally. Its primary businesses include deposit, credit, trust and investment services. Through various subsidiaries the company provides mortgage banking, insurance, brokerage, investment management, equipment leasing and investment banking services. SunTrust's Internet address is suntrust.com.