Feb. 5 - Citi has launched its redesigned Citi Mobile app for iPhone and Android devices to provide U.S. banking and credit card customers with new and enhanced mobile account management capabilities. New features, a cleaner, sleeker design, intuitive navigation and alerts on-the-go have been added to make it faster and simpler for customers to check balances, transfer money and make deposits and payments. Over time, the new application will go live to Citi customers around the world.
The U.S. launch includes a limited beta test of Citi Mobile Snapshot, a new opt-in feature that enables customers to check deposit and credit card balances and recent transactions without having to log into their accounts. Citi is the first major U.S. bank to offer the feature, which is expected to be rolled out to all U.S. customers later this year. Citi was also the first major U.S. bank to launch a mobile application in 2007.
“At Citi we want our customers to have remarkable experiences in every way they interact with us and manage their accounts,” said Melissa Stevens, Managing Director, Citi Internet & Mobile. “Citi Mobile is a vital and growing channel for our customers, so we have reimagined what mobile banking looks like and produced a new app that is designed specifically for how people bank on their phones. We have added new features and intuitive navigation to make Citi Mobile - the first of its kind when it launched seven years ago - an industry leader again and an even easier way for people to manage their accounts on-the-go.”
New Citi Mobile features include:
The Citi Mobile app is available free to download from the App Store℠ or Google Play™. A demo video of the app can be found here on Citi’s YouTube channel.
The new Citi Mobile app is the latest example of Citi bringing new digital features to customers to help simplify their lives. Forrester Research, Inc. recently ranked the new Citibank® Online and Citi’s digital banking services #1 for the second straight year in its January 2014 report: “2013 US Bank Secure Website Rankings.” Citi was cited as standing out for assisted service, providing a wide array of contact options as well as best-in-class social media customer service, and in security and privacy, with succinct and consumer-friendly guidance on identity theft, cyber threats, and email spoofs.
Since its launch in 2011, the Citibank for iPad app, which is now rolling out globally , has been continuously recognized as the industry leader by research consultancies and industry observers. In 2012, Javelin Strategy & Research's Tablet and Banking Report identified Citi as a tablet banking market leader, pointing to its progressive apps for tablets. And in 2012, the app won a Meffy Award in the Innovation for App category and Gold in the “Best Use of Digital in the Financial Services Sector” category at the Digital Impact Awards.
Last month, Citibank unveiled a new ATM experience in the U.S. that “remember” customer preferences to reduce time customers spend checking balances, making deposits and withdrawing cash. The new ATMs feature quick-touch balance peeks and new on-page scrolling for faster access to more information without requiring navigation to additional screens. Citibank led the introduction and adoption of ATMs worldwide in 1977.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.