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Chase Ranks #1 in Mobile Banking Functionality


May 10 - Chase ranked #1 for both U.S. and global banks in Forrester Research’s 2013 Global and U.S. Mobile Banking Functionality Rankings. Chase received a score of 71 out of 100 – 15 points above the report’s average score of 56.

Of the 15 banks evaluated in the study, Chase stood out for its mobile banking offerings across multiple touchpoints – ranging from smartphone apps, mobile websites and two-way Short Message Service (SMS). Forrester also recognized Chase’s money movement features such as bill pay – including the ability to add a payee – and mobile transfer capabilities.

“We believe the Forrester rankings reflect our commitment to serving customers exceptionally well through all channels, including online and mobile,” said Gavin Michael, the new head of digital for Chase’s Consumer and Community Banking division. “More than 13 million customers are taking advantage of Chase Mobile – and many more are joining every quarter. They like the immediacy and functionality of our digital channels.”

Chase Mobile includes the following features:

Chase Mobile banking is available to Chase customers using most major mobile platforms, with apps for iPad, iPhone, iPod Touch, Android, Windows Phone and Kindle Fire, as well as through the Chase mobile website.

Forrester Research, a global research and advisory firm, used its proprietary Mobile Banking Functionality Benchmark to evaluate and rank the mobile banking efforts of 15 of the largest banks in North America, Western Europe and Australia to determine the banks leading in mobile banking. The methodology included three steps: defining a user scenario, scoring the banks' mobile banking services across more than 50 categories and criteria, and ranking the banks.

About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (JPM), a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. Chase serves more than 52 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices, and online and mobile banking as well as through relationships with auto dealerships. More information about Chase is available at