July 31 - Dollar Bank has begun operating new video teller services, known as Personal Teller Machines (PTM).
A PTM looks like an ATM, the difference is that you can interact real-time with a Dollar Bank teller who can remotely control the machine and guide you through most branch transactions. Using video cameras, a customer's image is transmitted to the Personal Teller located at the Customer Service Center in Pittsburgh, Pa. Cameras at the Customer Service Center transmit the Personal Teller's image back to the customer. Sound is carried through built in speakers and a handset is available when using the machine in the bank lobby.
Dollar Bank customers in the north and south regions of Pittsburgh will now be able to do their banking at non-traditional times and experience faster in-branch service at busy times of the day by accessing a live, remote teller via a video connection through the PTM.
Dollar Bank has worked with NCR Corporation and uGenius Technology, LLC to deliver this technology to banking customers. uGenius and NCR Corporation collaborated in 2011 to build the first PTM that lets a customer talk and bank with a live, remote teller, permitting branches to open earlier and to stay open longer.
"We are excited to be the first bank to introduce Personal Teller Machines to the Pittsburgh region," said Robert Oeler, president and chief executive officer. "The PTMs will improve our customer service by permitting Dollar Bank customers the convenience of extended hours of service six days a week, while providing personal teller services through a machine. Customers will have the confidence of knowing they are speaking with a real Dollar Bank employee when they make a deposit or request a bank service through the PTM. That is an exciting new service for our industry," said Mr. Oeler.
"We congratulate Dollar Bank on being the first in their region to go live with APTRA Interactive Teller," said Michael O'Laughlin, Senior Vice President, NCR Financial Services. "Dollar's new personal teller machines will help them efficiently bring more services and a better experience to their customers -- without losing that human touch."
Dollar Bank will communicate this new PTM service to its customers through direct mail, e-mail, branch merchandising and a concierge approach in the branch. "We will introduce this new, convenient banking service to our customers by having a branch employee show them how the remote teller can be used for their daily banking transactions," said Jim McQuade, senior vice president for retail banking.
"The remote teller will be visible on the video screen to the customer and will answer questions and execute transactions. The extended hours of operation at the PTM (8:00 a.m. until 10 p.m. Monday through Saturday) and the ease of use for the machine will add a new level of customer service and convenience," continued McQuade.
uGenius, which has pioneered video banking solutions to financial institutions since 2004, also played a big role in developing Dollar Bank's new PTMs. "Not only does video banking dramatically improve the in-lobby or drive-thru experience, it also allows Dollar Bank to expand its service hours to provide greater convenience for customers," said Gene Pranger, CEO of uGenius. "Dollar Bank is genuinely interested in meeting the needs of their customers and has become a visionary leader in defining the future of Retail Banking in North America."
About Dollar Bank
Dollar Bank is the largest independent mutual bank in the nation with assets of more than $6.5 billion. Today, Dollar Bank operates more than 60 offices and loan centers throughout the Pittsburgh and Cleveland metropolitan areas. Utilizing the NCR APTRA Interactive Teller is the latest customer innovation from the bank that first introduced Pay-By-Phone telephone banking in the early 1970s. In February 1997, Dollar Bank was the 16th bank in the country to offer Online Banking, and shortly thereafter that service was included in the 1998 Computerworld Smithsonian Innovation Collection. In June 2007, Dollar Bank was the first bank in the region to offer Text Message Banking. In June 2008, they introduced Mobile Online Banking and in 2009, they introduced applications for the iPhone, Android and BlackBerry phones. In 2010, Dollar Bank further enhanced the text message banking service by adding bill payment to the service. Early in 2012, Dollar Bank took mobile banking a step further, allowing customers to deposit checks using Dollar Bank's App and have them immediately deposited, without setting foot in a branch or finding an ATM.
For 157 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses. Dollar Bank (www.dollarbank.com) is headquartered in Pittsburgh, Pa.
About uGenius Technology
uGenius Technology is revolutionizing access to live transaction services by creating personal, convenient, and efficient methods of servicing customers through the use of personal video transaction technologies. uGenius is the leading firm in providing comprehensive multi-channel video banking solutions to financial institutions. The primary product line is the uGenius Video Banking System which allows financial institutions to provide teller services remotely to customers by using video banking enabled devices. uGenius (www.uGenius.com) is based in Sandy, Utah.
About NCR Corporation
NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Ga.