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LendingQB Shares Results from LOS Technology Evaluation Model
Oct 24 - LendingQB, an end-to-end browser-based loan origination software provider, revealed the results from its Enterprise Process Assessment engagements with clients and prospects, which is a workflow evaluation model designed to help lenders make objective decisions on their technology initiatives.
EPA findings show that:
- Lenders tend to focus on surface-level features instead of addressing solutions to underlying problems.
- There are typically five major productivity bottlenecks that lenders try to address with new technology.
- Prioritization of features is determined using subjective methods instead of relying on objective or empirical data such as productivity improvement.
- Stakeholder input is typically gathered top-down versus bottom-up.
- Vendor evaluations focus primarily on system functionality and give less weight to system utilization.
The EPA provides lenders with a balanced and objective perspective on a vendor’s complete technology stack and uncovers issues that are not readily apparent to management. "Even large organizations that can produce detailed RFPs are not immune to what I term 'feature-enamored syndrome,' or poor weighting of technology demands," said David Colwell, vice president of corporate strategy at LendingQB. "We designed the EPA to be as an aid to existing evaluation methods. As a company that has successfully implemented systems for hundreds of financial institutions, our value to lenders is more than the systems we build. We want to contribute to a lender's success, whether they use our technology or not."
LendingQB developed the Enterprise Process Assessment as a tool to help lenders fully understand the drivers that motivate technology improvement efforts. "Research shows that upwards of 65 percent of complex software implementations result in failure," said Colwell. "Even for implementations that do succeed, more than a third of these projects go over budget. The goal of the EPA is to help lenders avoid being one of these statistics and achieve an optimal ROI that effectively addresses the technology goals they have in mind."
LendingQB unveiled their EPA model earlier this year, and conducted a series of webinars over the summer to help lenders objectively evaluate mortgage technologies. The EPA model engages lenders through in-depth interviews with lending executives and management, and is followed by detailed mapping of a lender's unique workflow, which then provides a framework for LendingQB to construct a custom survey that gathers productivity assessments from the lender's staff. A statistical analysis is then applied to identify key improvements and correlate data along with recommended technology objectives and a clear path forward roadmap.
LendingQB is a Costa Mesa, Calif.-based company that specializes in loan origination technology solutions and services for the mortgage industry. The LendingQB LOS is a 100 percent Web-based, true end-to-end enterprise-class loan origination platform. The solution is designed to meet the needs of all types of mortgage lenders — large or small, wholesale or retail, correspondent or Internet-based — with specialized tools that are targeted, customizable and flexible. LendingQB uses a consultative technology assessment approach before engaging with new clients, and places a strong emphasis on the utilization of data analytics to assist lenders in leveraging business intelligence, resulting in optimized organizational performance and lowered cost per loan. For more information about LendingQB, please call 888-285-3912 or visit www.lendingqb.com.