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Susquehanna Bank Implements mRDC from WAUSAU Financial Systems


March 27 - Susquehanna Bank, serving the Mid-Atlantic region, has implemented WAUSAU Financial Systems’ mobile remote deposit capture solution from its Deposit 24/7 Suite. The new application allows consumer and business customers to remotely deposit paper checks using an iPhone, iPad, Android or BlackBerry.

The mobile deposit app has received a strong reception from customers during the first month of its launch. Susquehanna has also chosen WAUSAU’s Merchant RDC offering as a replacement to its existing solution, and will transfer its merchant RDC customers this year.

According to a recent Javelin study, one in four consumers has deposited a check using mobile RDC in the past 90 days, proving the demand for mobile RDC. In 2012, Susquehanna incorporated mobile RDC into its mobile product roadmap as a foundational component to enable its mobile banking future. Partnering with WAUSAU Financial Systems will enhance its technology capabilities, while improving customer service.

“Susquehanna’s regional structure allows us to operate and interact with our customers more as a community bank,” said Melissa Hoffman, senior vice president and director, Product Support and Service Delivery, Susquehanna Bank. “When developing the mobile deposit solution, we held various focus groups with our customers to ensure our solution fit their lifestyles. Partnering with WAUSAU provides our customers a solution that meets their needs while being extremely user-friendly.”

Acknowledging the need for security, the bank chose WAUSAU Financial Systems for its risk assessment capabilities, including day-zero risk analysis built within its software. Risk assessment and management functionality also are among the key features of its new merchant RDC solution, which the bank can deploy remotely.

“Susquehanna’s customer-first approach and thoroughness in perfecting the solution before deployment is commendable. We are excited to deliver them the most holistic and efficient way to package risk monitoring across RDC to protect both customers and themselves from legal and compliance risks,” said Kathy Strasser, executive vice president of solution management for WAUSAU Financial Systems. “Further, the ability to remotely deploy the solution reduces the headaches often associated with transitioning hundreds of merchant customers to a new platform.”  

In addition to mobile banking and mobile deposit, the bank plans to roll out other functionality including mobile bill pay, person-to-person payments and actionable alerts, including low-funds alerts.

WAUSAU Financial Systems, Susquehanna Bank, Eastern Bank and Mitek Systems will lead a webinar titled, “The Big Bang: Explosive mRDC Success for Early Adopters” on April 4, 2013, at 2 p.m. ET. Register here.