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Chase Tops Keynote’s Mobile Banking Scorecard


May 20 - Chase took top honors in the Keynote Mobile Banking Scorecard for overall mobile web experience in Q1 2013. This is Chase’s third consecutive win in Keynote’s ranking of mobile offerings among the 15 largest U.S. banks. In the latest Keynote Scorecard, Chase ranked #1 in two of four categories – Functionality and Ease of Use – to take the top spot overall.

“The Keynote ranking further validates that we are on the right track as we continue to make enhancements to the functionality and design of Chase’s mobile banking channels,” said Gavin Michael, the new Head of Digital for Chase’s Consumer and Community Banking division. “More than 13 million customers are taking advantage of Chase Mobile – and many more are joining every day. They like being able to view, track and move their money in a quick and convenient way.”

Chase Mobile includes the following features:

Chase Mobile banking is available to Chase customers using most major mobile platforms, with apps for iPad, iPhone, iPod touch, Android, Windows Phone and Kindle Fire, as well as through the Chase mobile website.

The Keynote Mobile Banking Scorecard is an industry benchmark created to set a standard for the expanding mobile banking industry. The Scorecard measures and ranks the 15 largest retail banks in the United States based on a list of more than 100 criteria in four main categories, developed from user testing and research. Banks measured in this scorecard include (in alphabetical order) Bank of America, BB&T, Capital One, Chase, Citibank, Citizens, Fifth Third, KeyBank, PNC Bank, Regions, SunTrust, TD Bank, USAA, US Bank and Wells Fargo. Winners of Keynote Competitive Research studies and scorecards are invited to participate in the company’s Online Excellence Program which recognizes the "best of the best" Web and mobile sites as ranked in the studies. To view Keynote’s press release:

Keynote Competitive Research produces leading industry research using the company’s commercially available Web performance monitoring and real user experience testing products. Keynote regularly evaluates the current state of online customer experience, technical quality (responsiveness/reliability) and implementation of best practices on leading Web and mobile sites across a wide variety of vertical markets including financial services, automotive, media/entertainment, retail, travel and technology.

About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co., a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. Chase serves more than 52 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices, and online and mobile banking as well as through relationships with auto dealerships. More information about Chase is available at

About Keynote
Inc., (NASDAQ:KEYN) is the global leader in mobile and web cloud testing & monitoring. Keynote maintains the world’s largest on-demand performance monitoring and testing infrastructure for web and mobile sites comprised of over 7,000 measurement computers and mobile devices in over 275 locations around the world that enable companies to continuously improve the online and mobile experience.