July 17 - Q2ebanking, a provider of enterprise solutions for secure virtual banking, has been selected by Portland-based Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (Nasdaq: UMPQ), to power the transformation of its digital banking experience for the bank’s growing base of retail and business customers. Recognized nationally and internationally for its pioneering customer experience, Umpqua Bank understands the importance of the digital channel as a preferred method for many banking interactions. Choosing a proven, innovative partner like Q2 is essential for delivering on Umpqua’s brand promise of a customer-centric, personalized and surprisingly delightful digital banking experience.
With the implementation of the Q2platform, Umpqua Bank is well positioned to execute its digital channel strategy and leverage the proliferation of mobile devices to meet customers in their preferred channels. Smartphones and tablets are driving a touch and tablet movement for consumers and businesses alike, which requires service-focused brands to rapidly deliver an engaging, consistent and intuitive experience across devices. Umpqua will use the Q2platform to create a secure and superior customer experience for electronic banking as it evolves into the preferred method for all daily financial interactions.
“Umpqua Bank is always looking for better ways to serve our customers and deepen our connection with the communities we serve. We are committed to delivering on this mission in our stores and with our digital channel, “said Sonny Sonnenstein, executive vice president and chief information officer at Umpqua. “Consumers are quickly moving to touch and tablet devices; they expect a consistent, relevant and empowering experience that’s fully integrated across channels and devices. Q2’s inherent multi-channel capability on a single platform will help us deliver on our strategy and extend personalized service to our customers.”
“Umpqua Bank is consistently recognized for its innovative brand and pioneering approach to creating a compelling customer experience. Having a leader like Umpqua review its options for a virtual banking partner and select Q2 clearly demonstrates the unique value of our single platform strategy,” said Matt Flake, CEO and president of Q2ebanking. “We’re committed to ensuring that the customer experience is consistent across all digital channels. Our shared vision is: no matter how you engage with Umpqua — whether through a tablet, smartphone, computer or in a store — the experience will be uniquely Umpqua.”
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation (Nasdaq: UMPQ), with locations between San Francisco and Seattle, along the Oregon and Northern California Coast, and in Central Oregon and Northern Nevada. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including The Wall Street Journal, The New York Times, BusinessWeek, Fast Company and CNBC. The company has been recognized for the past seven years in a row on FORTUNE magazine’s list of the country’s “100 Best Companies to Work For,” and was recently named by The Portland Business Journal, for the eighth consecutive year, Most Admired Financial Services Company in Oregon, and the state’s fifth most-admired company overall for 2012.
Headquartered in Austin, Texas, Q2ebanking is a provider of virtual banking for financial institutions. Q2's enterprise SaaS solutions empower banks and credit unions to securely provide their account holders with anytime, anywhere banking on any device. To date, over 400 financial institutions with more than 3 million active users currently utilize the Q2 platform. Q2 provides flexible deployment options for tablet, mobile, online and voice banking paired with an integrated security layer that mitigates fraud risk at the transaction level in real time. Named by the Austin American-Statesman as one of the best places to work, Q2 has also received recognition from Inc. Magazine as one of the fastest growing companies in the U.S for three years in a row. Q2 received $20 million in Series C financing in March of 2013, led by Battery Ventures with continued support from Adams Street Partners. To learn more about Q2 visit www.q2ebanking.com.