Customer Relations

Farmonomics: Educating Young Ag Producers Creates Better Customers Down the Road

By Alaina Webster, Managing Editor

“I’m always amazed — a lot of kids come out of college, and they don’t understand balance sheets, income statements, cash flows, sensitivity analyses like they should, and it’s like, you’re going to run a business that depends on that stuff.”


Majority of Individuals Who Don’t Bank Locally Cite Lack of Branches, ATMs

Among individuals who would not consider opening a checking account with a local financial institution, the top reason given (56 percent) is limited branch and ATM locations.


Rural Economy Impacts Farmers’ Mental Health

A strong majority of farmers and farmworkers say financial issues, farm or business problems and fear of losing the farm impact farmers’ mental health, according to a new national Morning Consult research poll.


The Under-40 Crowd Seeks Customer Satisfaction from Big Banks

A decade after the financial crisis, the banking industry’s reputation remains below pre-crisis levels, yet customers are shrugging off their concerns. Record high innovation and improving customer service result in high satisfaction — with only 4 percent of customers switching banks in the past year. The J.D. Power 2019 U.S. Retail Banking Satisfaction Study, released recently, includes a look back at trend data starting in 2009 to examine the evolution of the customer experience during a period of massive industry transformation.


Is Your City Small Business Friendly?

Almost a quarter (24 percent) of business owners say National Small Business Week help their business, with this number rising for owners age 18-29, who are eight times more likely than business owners age 59+ to say the added attention of Small Business Week drives increased traffic.

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