March 5 – Intermountain Community Bancorp (Nasdaq:IMCB) and its banking division, Panhandle State Bank, have announced the election of Ford Elsaesser to the position of chairman of the board of directors effective immediately following the 2013 Annual Shareholders Meeting on April 24, 2013. Elsaesser succeeds Jack Parker, who has served as the institution’s chairman since 1995. Parker will continue to hold a director’s seat on the board.
Search Results: AES
By Erin Oswalt
Customer experience in commercial cash management is all the rage. According to a recent study from Aite Research Group, 72% of the top 50 banks in the U.S. are planning to invest in 2016 to improve the online customer experience. So to get the most value for this investment, what are the key things banks should accomplish?
November 30 – According to new data from the American Customer Satisfaction Index (ACSI), customer satisfaction with the finance and insurance sector continues its slide. The sector, which includes banks, credit unions, life insurance, health insurance and Internet investment services, falls 0.4 percent to 74.8 on ACSI’s 100-point scale, its lowest score in a decade. (more…)
By John Levy
A bank’s success is determined in large part by delivering stellar customer service. Today’s irony is that, to deliver great service, banks must allow consumers to manage their transactions independently. Consumers want convenient, self-service options. This movement is growing, and so is banks’ understanding of the widespread benefits gained by permitting customers to conduct business independently. For this reason, self-service has become a major banking buzz word; however, its meaning might be considerably different depending on who you ask. Now is the time for banks to evaluate the way they approach self-service and deliver these highly sought after on-demand capabilities to meet evolving consumer demands. Modern banking alternatives enhance the consumer experience and also level the playing field with the nation’s biggest institutions. (more…)
By Katie Farchmin
In today’s world of ever-changing technology, banking has evolved to include exciting new mobile and online technologies. Many bank transactions occur without the customer ever stepping foot into a physical branch. However, when customers do visit their local branch, it’s for a specific reason and they want a great experience. Banks are turning to design-build professionals to guide them in the design of their new main office or branch facilities and remodels. These professionals consider the bank’s business model, philosophies and desired brand experience, translating them into functional spaces that are not only unique and attractive, but more importantly, are based on the bank’s relationship style and purpose.
July 31 – TD Bank has announced an agreement with global payments technology company MasterCard to route debit and prepaid card transactions over MasterCard’s Maestro network. Through the agreement, MasterCard will process TD Bank’s debit card and prepaid card PIN transactions. This initiative extends MasterCard’s worldwide presence and breadth of services to TD Bank customers including tokenized transactions, leveraging technology that provides a higher level of security for customer debit and prepaid cards.
By Jeff Goble
While everyone knows it is virtually impossible to consistently outguess the bond market going forward, the rear view mirror is always very clear. What can the Federal Reserve’s actions in the second half of the Great Depression tell us about what might be ahead during the central bank’s upcoming rate normalization strategy?
October 27 – ATMIA has launched a campaign to attract real-life stories from its members of situations when they needed cash, as part of its planning for production of a new video about the role of cash in the world.
October 20 – Main Street Batesville Inc. and Habitat for Humanity of Independence County (HFHIC) are one step closer to seeing their respective projects come to fruition thanks in part to generous grants from First Community Bank and the Federal Home Loan Bank of Dallas (FHLB Dallas). A check presentation was held recently at First Community Bank’s Harrison Street location.