Aug 5 – VSoft Corporation, an information and technology provider of process improvement solutions, and KIVA Group, Inc., a provider of unified customer interaction and experience management software, have announced an integration partnership that will help community institutions better automate teller processes and break down information silos to improve service at all customer touch points.
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When branches were the sole focus of retail delivery strategies, the chief considerations for structuring the branch organization were location, location, location. In today’s multichannel world, the keys to growth and success have become unify, unify, unify. The branch is still very much a primary and relevant point of customer interaction, but to effectively manage the customer experience, deepen relationships and capture new revenue, the other delivery channels must be in harmony with branch systems and processes.