June 5 — Which channel is most used, internet or mobile? Malauzai Software, a provider of mobile and Internet banking SmartApps for community financial institutions, released its May Monkey Insights that specifically looked at digital banking and compared which of the primary channels are most used. Internet Banking is defined as digital banking access via a browser, using Legacy Internet Banking technology as opposed to Mobile Banking native apps, purpose built for a specific platform. May 2017 data from 435+ banks and credit unions, covering 13.9 million logins and 765,000 active Internet and Mobile Banking users was analyzed.
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May 19 – CBC National Bank, headquartered in Fernandina Beach and with branches in Fernandina Beach, Ocala and The Villages, Fla., and Beaufort and Port Royal, S.C., has launched a newly updated website featuring enhanced functionality and content, a clean design, improved navigation, and more, all designed to facilitate a more engaging user experience.
May 16 — Banc Intranets, a provider of secure, web-based enterprise content-management solutions for financial institutions, announced that Bank of the Pacific ($871 million, Aberdeen, Wash.) is leveraging its BancWorks employee intranet to centralize employee communications and maintain an organized, easy-to-navigate repository of important announcements, documents and procedures across its 18 branches in the Pacific Northwest.
May 15 – Fiserv, Inc., a leading global provider of financial services technology solutions, has announced that First National Bank of Pandora, headquartered in Pandora, Ohio, has selected Fiserv as its new technology partner. The bank, which has $153 million in assets, is furthering its focus on efficiency by moving to the Premier® core account processing platform from Fiserv and consolidating multiple vendor relationships. This will speed up and simplify processes for staff and facilitate integration between solutions, enabling a seamless customer experience.
May 2 – –Ellie Mae, a provider of innovative on-demand software solutions and services for the residential mortgage industry, announced today that lenders using the Ellie Mae Encompass all-in-one mortgage management solution no longer need to provide the Wells Fargo Funding Loan Submission Summary (LSS) form when sending the complete required closed loan data securely and directly through Ellie Mae’s Data and Document Delivery Service to Wells Fargo Funding. The official effective date is forthcoming and will be announced via standard Wells Fargo Funding communication.
April 25 – IDology, a leader in multi-layered identity verification and fraud prevention, today announced the addition of two innovative digital authentication solutions, ExpectID Mobile Authentication and ExpectID Secure SMS, to its fully integrated platform. The new solutions are designed to help companies increase customer success in the digital environment and securely authenticate new and existing customers, while eliminating factors that negatively impact the customer experience.
March 31 – Malauzai Software, a provider of mobile and Internet banking SmartApps™ for community financial institutions, released its newest Monkey Insights focusing on Digital Banking Smart Device Usage. It notes key trends in internet and mobile banking usage based on February 2017 data from 425+ banks and credit unions, covering 10.8 million logins and 690,000 active Internet and Mobile Banking users.
Too much time is spent on products and delivery systems.
By Don Musso and Stephen Brown Klinger
This article is the third of a four-part series on strategic planning adapted on FinPro’s 2016 State of the Industry speech titled “The Traditional Community Bank Model is Dead.” The next and last topic in the series is “Use Complementary Fintech Systems to Create Competitive Advantages,” which is scheduled to publish in May 2017.
February 9 – Malauzai Software, a provider of mobile and Internet banking SmartApps™ for community financial institutions, released its latest “Monkey Insights, Digital Banking Usage” providing significant trends and usage within the internet and mobile banking arenas from more than 415 U.S. financial institutions.
December 2 – Bank of the West has been chosen as one of the winners of the Javelin Online Banking Leader awards for financial institutions (FIs) that distinguished themselves from the competition by providing the outstanding online banking experiences for their customers.