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July 20 – The EMV Migration Forum has been instrumental in the progress of the U.S. migration to EMV chip technology by providing a forum for essential cooperation and coordination across the whole payments ecosystem, including retailers, card issuers, networks, acquirers, processors, technology providers and industry associations. To provide expanded support for the payments ecosystem, the EMV Migration Forum has announced that it will change its name to the U.S. Payments Forum. The U.S. Payments Forum will continue to support the chip migration while also broadening its focus to other new and emerging payments technologies in the U.S.
By Bob Gibson
Despite the growing popularity of digital banking services, branch visits are still a vital part of the customer experience. This means that for many bank customers, the personal touch is as important as ever. In a November 2013 Accenture study, “A Critical Balancing Act: U.S. Retail Banking in the Digital Era,” nearly 78 percent of respondents reported that they expect to visit their bank branch just as often — or even more frequently — in five years’ time.
June 20 – Banks that continually disrupt or meet their target customer’s needs will attract and grow loyalty with customers, partners, and employees across the entire ecosystem. For line of business (LOB) and IT leaders looking to excel at delivering value through omni-experience as well as understand and cope with the challenges and opportunities of digital transformation (DX), IDC Financial Insights has published IDC MaturityScape: Omni-Experience Digital Transformation in Retail Banking (Doc #US40134716).
June 20 – As blockchain and distributed ledgers technology (DLT) gain momentum and attention, IDC Financial Insights unveiled two new reports to explore the specific impact on financial services firms:
June 8 – A recent study into the consumer credit card industry by marketing analytics agency Bug Insights has found that credit card customers are not loyal to their suppliers and huge gains could be made by financial institutions if they could correctly properly incentivize consumer switching. (more…)
May 31 – Businesses that want to win, serve and retain customers on digital platforms are increasingly turning to American IT firms who can get them to market faster with more effective customer engagement solutions than offshore providers, according to a new CapTech.
April 8 – Digital transformation (DX) represents the best way for banks worldwide to prepare to respond to rapidly changing customer behaviors and market conditions. As with any transformational journey, however, the road to DX maturity is beset with challenges. To help today’s leading banks identify the stages, dimensions, outcomes, and actions required for businesses to digitally transform their operations, organizations, products, and services, IDC Financial Insights has unveiled a new IDC MaturityScape, Digital Transformation in Banking (Doc #US41117816). The new study serves as a guide for bank line-of-business (LOB) and technology executives to identify areas in need of improvement in support of digital transformation in five key areas or disciplines: Leadership DX, Omni-Experience DX, WorkSource DX, Operating Model DX, and Information DX.
April 4 – For those deployers who are just getting their EMV migration process underway — or have it under way already, but could still use some additional information about implementation — ATM Marketplace has released the new guide, “EMV at the ATM: The race to compliance.”