Internal Efficiency Improves Customer Service
By Ria Romano  Initially the IT division was on a theoretical ‘25th floor’ and everyone was taking the stairs,” says Garry Petzold, the chief IT officer at First State of Altus, Okla. “To better serve our customer base, while also meeting the needs of our bank’s technology infrastructure, I started researching solutions that would automate business processes and improve workflow. >>more
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