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Monthly Archives: June 2018

Fed Finds Mixed Views of Online Lenders and Products

June 29 — The Federal Reserve Board and the Federal Reserve Bank of Cleveland have released Browsing to Borrow: “Mom & Pop” Small Business Perspectives on Online Lenders. The report examines small business owners’ perceptions of online lenders and their understanding and interpretation of the information that online lenders use to describe their credit products.

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Bitcoin Continues to Be Perceived as Strange and Risky

June 29 — Bitcoin may have visibility with investors, but it has a long way to go in building familiarity and credibility, not to mention buyers, the Wells Fargo/Gallup 2018 Q2 Investor and Retirement Optimism Index finds. In an initial measurement of investor interest in bitcoin, conducted before the news that cryptocurrencies were hacked, only 29 percent reported they were somewhat familiar with bitcoin or other cryptocurrencies. More than half (67 percent) said they had heard of bitcoin but didn’t know much about them, while 5 percent admitted they had never heard of them.

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Most Investors Are Handling Current Volatility Well

June 29 — According to the 2018 Q2 Wells Fargo/Gallup Investor Optimism Index, three-quarters of investors think the market volatility see this year’s market volatility as normal and to be expected, but just over a quarter consider the upheavals a sign the market is in trouble.

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Investor Optimism Remains Strong — For Now

June 28 — U.S. Investors remain broadly positive about the U.S. investment climate, the Wells Fargo/Gallup Investor and Retirement Optimism Index finds.

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‘Direct’ Banks Are Setting the Bar for Customer Satisfaction

June 28 — Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but these branchless institutions are showing some signs of vulnerability. According to the J.D. Power 2018 U.S. Direct Banking Satisfaction Study, direct banks have lost ground to traditional retail banks in terms of customer understanding and mobile experience. Key performance metrics — providing tailored information to meet customer needs, understanding product features and understanding fee structures — have declined year over year.

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