By Michael Kiella
In the future, it is predicted that bankers with the best understanding of behaviors and emotions will create a new landscape for personal banking. Understanding that delicate interface where electronic machine-banking meets the customer’s need for authoritative human interaction will lead to a new chapter in relational banking. It will be light on human touch.
By Jim Murez
Every bank has a CFO, but it’s likely that only one has a CFnO – a chief fun officer.
That’s Sarah Trapp’s title at First National Bank of Syracuse, Kan., and, yes, her job is all about fun.
By Karen Grandstrand
Banks are enjoying good times and, as one regulator recently told me, “peace time” in terms of regulatory findings and enforcement actions. Hopefully this peace time will continue. However, in case it does not last, it is wise to consider steps that can be taken now to avoid (or at least mitigate) financial stress, which could lead to the need to sell your institution or take on partners. Here are nine areas where I encourage you to focus:
By Marci Malzahn
Some people may think that being a leader is an easy task and it’s not. They only focus on the outside, perceived benefits of leaders such as the big titles, having people reporting to them, making the big decisions for the companies they lead, and usually having a high salary.
By Jacqueline Nasseff Hilgert
A customer-centric culture and having capital to serve a market are tried-and-true ways to achieve steady organic growth. To drive exponential growth like 40-year-old President and CEO David Saber is doing requires a strategic X-factor. And capital. Park Financial Group has both in Andy Redleaf, its primary shareholder.