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Reducing Branch Costs

With an eye on improving profits and productivity

By Tim Grabacki

Despite a reductions of the branch footprint and digitalization of some products and services, costs associated with branch networks still hover around $1 million to $2 million to operate annually (depending on size and location).1 Cash processing, in particular, remains a costly part branch operations with high manual labor, especially related to processing. As McKinsey notes, in regions with rising labor costs and in the context of rapid digitalization of bank operations, the share of cash costs has become “increasingly relevant.”2

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Video Banking Offers Extension of Financial Services to New Locations

A number of financial institutions are turning to video banking technology to extend their services finds London-based RBR’s Teller Automation and Branch Technology 2019 report. This trend is particularly strong in rural areas, the research found.

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ATM Numbers Drop Globally as Demand for Cash Decreases

According to a brand-new report from London-based RBR, Global ATM Market and Forecasts to 2024, ATM numbers dropped in four of the five largest markets in 2018. More than half the world’s ATMs are found in just five countries; of these, China, the U.S., Japan and Brazil saw a decrease in ATMs, while growth slowed considerably in India. The number of ATMs installed worldwide fell by 1 percent in 2018, to 3.24 million.

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Majority of Individuals Who Don’t Bank Locally Cite Lack of Branches, ATMs

Among individuals who would not consider opening a checking account with a local financial institution, the top reason given (56 percent) is limited branch and ATM locations.

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Four Ways Biometrics Could Change the In-Branch Banking Experience

By Philippe Benitez

Biometric technologies are here to stay. That much is evident, thanks to consumers’ avid adoption of mobile devices and everyday applications that leverage fingerprint identification, facial recognition and other modalities that already extend into the mobile banking realm. As that tech diffuses into other parts of daily life and business, including airports, automobiles and commerce, it’s worth considering how it might transform bank branches, one of the last bastions left relatively untouched by the digital revolution.

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