Business Development

U.S. FIs May Be Losing Out on Nearly $8B in Investable Assets by Not Properly Engaging Women

November 4 — U.S. financial services firms are missing out on an estimated $782 billion in investable assets that they can realize by strengthening their relationships with women. That’s according to a report, Winning Over Women, recently released by Kantar. The study combines consumer surveys with financial services executive interviews, focus groups and market studies to provide a comprehensive and holistic look at how financial institutions are approaching women today as customers.


Small Business Optimism Continues, but Labor Market Remains Tight

November 4 — According to recent research from both Wells Fargo and Bank of America, small businesses are booming. The latest Wells Fargo/Gallup Small Business Index found that optimism among small business owners jumped significantly last quarter, reaching in overall index score of 129 — 11 points higher than the previous quarter’s score of 118 and the highest in the survey’s 15-year history. Fall’s 2018 Bank of America Business Advantage Small Business Owner Report shows that most entrepreneurs anticipate year-over-year revenue growth, and many indicated plans to hire and expand in 2019. However, B of A’s report also found that while business owners are pleased with the direction of the economy, finding qualified talent to fill open positions is still a challenge.


Half of All Consumers Would Switch to Online-Only Banking if Local Branch Closed

November 30 — Fifty percent of banking customers wouldn’t mind if their local bank branch closed, according to a recent survey by Webpals Finance, part of the Tel Aviv, Israel-based Webpals Group. Moreover, 56 percent of banking clients feel that the level of customer service on personal finance apps is the same as in-person, citing their proclivity for digital banking over in-person interactions.


Policing Patterns: How User Behavior Impacts Banking Security

By Ryan Zlockie

Consumers are bringing change to banks.

Once seen as just a collection of local branches, banks are embracing new, digital touchpoints to satisfy evolving customer demands. According to a recent report, more than half of all U.S. consumers prefer an omnichannel experience when banking. But as consumer touchpoints continue to expand, such as the advent of mobile peer-to-peer services, a new question is poised to emerge. How can you maintain high security standards while also meeting needs of modern consumers?


When Will Banks Self-Disrupt?

By David Andrzejek

I recently spoke at the Sibos conference in Sydney, which brings together leaders in banking and finance, and everyone was talking about application programming interfaces — in sessions, in hallway conversations, even at the bars when people got together for drinks.


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