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Social Conscience

Lead Bank gets at the heart of the community banking mission

By Cara Roberts Murez

In the 14 years since the Rowland family became majority owners of Garden City Bank in a small Missouri farming town, they’ve worked to transform it. The result is the strategically renamed Lead Bank, which has fintech collaborations, two new branches in more populous locations, and a way of doing business that fits its leadership’s cause-oriented worldview and the community around them.

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Why the Traditional Business Model for Banks Is Dead

By Michael Goodman

In 2016, leaders in the financial services industry felt pretty good about their future. While digital forces roiled other industries, life in financial services seemed well protected against the chaos. Incumbents had cemented relationships with large customers over decades, vertically integrated business models insulated them from external shocks and banking regulations erected difficult-to-overcome barriers for new competitors.

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Measuring Branch Performance in the New Era of Banking

By Bryan Ridgway

Industry pessimists continue to predict that the rise of digital banking will lead to the demise of financial institution branches. Important statistics, however, paint a different picture. Many institutions are actively opening or plan to open new branch locations, and many customers continue to prefer the face-to-face interactions offered at their local bank branches.

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Beyond the Device — What Digital Really Means

By Carrie Nelson

Banks continue to prioritize digital when planning and creating budgets for the future. While almost all banks are now putting serious consideration into digital, the most successful institutions are realizing that digital is not just an experience on a device but rather a strategy that must be promoted and adopted across the organization.

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The Path to Customer Loyalty

Combining Savings Apps, Financial Education and Rewards.

By Kathleen Craig

Innovation is increasingly driving consumers to switch financial institutions. In fact, research from Resonate revealed that there are 5.6 million people in the U.S. who plan to switch banking providers in the next 12 months.

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