Customer Relations |


Customer Relations

Banking on AV to Enhance the Customer Experience

Banks are integrating audiovisual technology into their retail locations, creating more personalized and targeted customer engagement.

By Brad Grimes, AVIXA

The banking industry provides its customers with effective and convenient online options in place of many interactions they used to conduct at branch locations. However, although customers can check their balance, send and receive money and even deposit checks on a mobile device, there are still many higher-level conversations that can’t be had through a device.


The Mobile Remote Enrollment Challenge

August 15 — There may still be services that the average consumer prefers to access in-branch, but applying for a new digital product isn’t one of them. Fortunately, there are options available for remotely onboarding your existing customers quickly and securely, writes Dewald Nolte, Entersekt’s chief commercial officer.

Remotely enrolling users is a growing concern for digital service providers, especially in the security-minded industries. How do you make it easier — a lot easier — for your customers to sign up to new products and services at home, especially with so much else — and so many other providers — competing for their attention these days?


Consumers Find Digital Security Frustrating, but Trust in Banks Remains High

The average U.S. consumer has 34 different online accounts. From email to social media to bank accounts and shopping, each account requires users to complete some type of security step before accessing its services. And it seems consumers are starting to get fed up.


How Millennials Are Challenging Banks to Step Up Their Security

By Maria Allen

Millennials: with smart devices in hand, they live online like no generation that has come before. But that does not mean, by any stretch of the imagination, that they are either gullible or trusting when it comes to managing their finances in the virtual sphere. Rather, millennials display significant concerns about security when banking, purchasing and moving money online. Banks and financial institutions must take aggressive steps to respond to these concerns in order to engage effectively with this crucial market.


Poor Online Service Turns Off Millennials

July 27 — With fewer and fewer customers visiting the branch, online banking customer service has never been more important. Financial institutions are adopting new online features and capabilities to cater to digital natives, but understanding how they are impacting the online banking experience has yet to be analyzed. Humley, a UK-based creator of artificial intelligence (AI) chatbots, recently surveyed 1,000 Americans about their online banking experience and preferences to identify the latest consumer insights.


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