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U.S. FIs May Be Losing Out on Nearly $8B in Investable Assets by Not Properly Engaging Women

November 4 — U.S. financial services firms are missing out on an estimated $782 billion in investable assets that they can realize by strengthening their relationships with women. That’s according to a report, Winning Over Women, recently released by Kantar. The study combines consumer surveys with financial services executive interviews, focus groups and market studies to provide a comprehensive and holistic look at how financial institutions are approaching women today as customers.

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Half of All Consumers Would Switch to Online-Only Banking if Local Branch Closed

November 30 — Fifty percent of banking customers wouldn’t mind if their local bank branch closed, according to a recent survey by Webpals Finance, part of the Tel Aviv, Israel-based Webpals Group. Moreover, 56 percent of banking clients feel that the level of customer service on personal finance apps is the same as in-person, citing their proclivity for digital banking over in-person interactions.

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Americans Are Anxious about Bills — Nearly Half Are Late on Payments

November 29 — When it comes to bills, the majority (60 percent) of Americans express anxiety, while nearly half (46 percent) are behind on payments and over a third (39 percent) feel a need to call about their accounts.

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Deposit, Loan Growth and Customer Acquisition Are Top 2019 Challenges for Banks

November 28 — In its most recent quarterly Banking Outlook research study, Chicago-based BAI unveiled three top challenges facing banks of all sizes in 2019: deposit growth, loan growth and new customer acquisition.

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Policing Patterns: How User Behavior Impacts Banking Security

By Ryan Zlockie

Consumers are bringing change to banks.

Once seen as just a collection of local branches, banks are embracing new, digital touchpoints to satisfy evolving customer demands. According to a recent report, more than half of all U.S. consumers prefer an omnichannel experience when banking. But as consumer touchpoints continue to expand, such as the advent of mobile peer-to-peer services, a new question is poised to emerge. How can you maintain high security standards while also meeting needs of modern consumers?

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