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Your Girl Is Lovely, Hubbell

Why are so many chatbots female?

By Alaina Webster, Managing Editor

Chatbots and digital assistants are everywhere. Start typing questions in a chatbox on a website, and there’s a good chance you’re not conversing with a living, breathing human. And whom did you consult about the weather this morning? Did you tune into your local news station, or did you simply ask Alexa while standing in your closet, trying to decide how many layers you’d need?

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Buyer’s Remorse Is the Latest Millennial Trend Among Homebuyers

Homeownership is supposed to be one of the great “adult” milestones: car, full-time job, marriage, home, family. And among baby boomers and Generation X, this has largely been true, but millennials are not experiencing the same satisfaction and pride previous generations have found when purchasing a home. According to a recent report from St. Louis, Mo.-based Clever Real Estate, homeownership is stressing millennials out, a lot.

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Behavioral Economics Allows Insight into Customer Decision-Making

By Michael Kiella

Editor’s Note: BankBeat asked academics and marketers to weigh in on how behavioral economics is transforming the industry. This is part one of a two-part series.

Patterns of behavior, including how a customer feels — their emotional state when they are interacting with banking professionals — is valuable information in creating successful transactions and relationships. If bankers know the behavior of a group inside of its customer base in data-analytical terms, and know how their customers feel when they are interacting with their financial selves, it makes it easier to offer products and services that the customer may not know exist. This is behavioral economics applied to financial services.

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Communication Is Key to Community Involvement

Which means, yes, you do need a social media strategy.

By Alaina Webster, Managing Editor

Jackson Winsett, assistant vice president and community affairs officer for the Federal Reserve Bank of Kansas City, views the connection between financial institutions and communities as two-fold.

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Education Costs Impact Retirement Savings

Education is a top retirement savings roadblock, according to results from E*TRADE’s latest quarterly StreetWise tracking study of experienced investors. Tied with rent or mortgage, education expenses, including student loans, are one of the biggest barriers when it comes to saving, with six out of 10 young investors choosing it first or second. In fact, concern about these costs has increased nearly 20 percentage points over the past four years.

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