Oriental Bank Reduces Wait Times by 50 Percent, Increases Service with BookingBug

June 19 — San Juan, Puerto Rico-based OFG Bancorp’s Oriental has significantly reduced wait times in its bank branches and increased the speed of customer service over the last year with the help of BookingBug, a time-as-a-service (TaaS) platform with appointment scheduling, queuing and event capabilities.


Don’t Let Financial Institution Contracts Hold You Back

By Dwayne Spradlin

June 19 — Punishing consumers with prohibitive termination fees to cancel a contract is counterintuitive to offering quality customer service. Telecommunication companies have evolved to understand this and have been moving away from their old contract-based model for the past few years. Other industries have followed in their footsteps, but there is still room for improvement in some fields, especially in the fintech space.


Mezu Allows Money Transfers Without Sharing Personal Info

June 14 — Apps to share money are everywhere — Venmo, Zelle, Google Pay, Apple Pay, Samsung Pay, to name a handful — but most require users to input some of their most sensitive information, some of which may be shared with second or third parties. Venmo will even make record of your transactions public in a social “feed,” unless you take the time to turn off that feature. Cleveland-based Mezu says its new app has a solution for people wishing to exchange money with more privacy.


CSI Introduces ‘Fintech Focus’ Podcast for Financial Services

June 11, 2018 – Computer Services Inc., is launching “Fintech Focus,” an educational podcast focused on issues facing the financial services industry.


How to Eliminate Data Entry from Loan Underwriting

By Mary Ellen Biery, Sageworks

June 8 — Processing, underwriting and approving smaller loans for businesses can be as costly for banks and credit unions as handling larger loans, in large part because extensive data entry is involved in each stage of the process. Financial institutions rightly concerned about being able to capture this business efficiently should look to reduce or eliminate data entry as much as possible.


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