Behind the scenes at one of the nation’s fastest-growing banks.
By Dennis Wang
TriState Capital Bank was already one of the fastest-growing banks in the U.S. when, in 2016, it decided to refresh its commercial deposit line of business. As the organization neared its 10-year anniversary, its leaders were confident its treasury management deposit growth was only a fraction of what it could be. Their instinct was right. Now, three years after the bank shifted gears and implemented a new strategy to drive lower-cost commercial deposits, its enhanced treasury management business is a significant contributor to TriState Capital Bank’s phenomenal growth, with over $5.9 billion in assets and counting.
The American Bankers Association recently announced a partnership with Alloy Labs Alliance. The Alliance, a shared financial innovation lab and consortium co-founded by midsize and community banks, brings banks together to identify, evaluate and implement new technology and innovative products. Alloy is led by the team of financial technology experts at FinTech Forge.
Data from the Federal Reserve among others show a significant slowing of mobile banking adoption in recent years, falling short of online banking usage rates even as smartphones approached saturation point and financial institutions of all sizes launched app-based services. The industry has responded with a change in strategy, analysts say. There’s more interest in designing cross-channel customer journeys — hybrid experiences — now than during the years of double-digit growth in mobile user numbers. Banks continue to bring more of their traditional offerings onto their apps, but the emphasis is less on ticking boxes than on deepening engagement and moment-to-moment relevance by making the best use of channels’ particular strengths.
How New Technologies are Helping Banks Solve the Big Data Challenge
By Ryohei Fujimaki
Data science is a major area of investment for banks due to its proven impact on cybersecurity and fraud protection, risk mitigation, customer relationship management and more. When fully operationalized in production, data science enables banks to make data-driven decisions with unprecedented levels of speed, transparency and accountability, accelerating digital transformation initiatives and delivering better financial products and services that meet customers’ needs. Time-to-market to delivery data science impact is crucial to success, especially for traditional retail banks with physical branches and high overhead who must find innovative ways to compete with their online counterparts.
Financial institutions face many roadblocks, both external and internal, when it comes to automation adoption according to a recent Cognizant study. From security issues (91 percent of respondents identified this as a “high” or “medium” challenge) and development (91 percent), to servcie production line cooperation (84 percent) and ongoing maintenance (89 percent), it is no wonder that the study has found that 65 percent of automation efforts remain in the proof-of-concept stage.