By Neetu Shaw
As we stare down the barrel of another year, we reflect on the good, bad and ugly of 2018 while making plans for the months to come. As you reflect, it’s important to consider how your institution will spend the next 12 months creating a data-driven culture — embracing the value of data, especially when it comes to customer satisfaction.
Sunnyvale, Calif. // www.cequence.ai
Cequence Security is rolling out Cequence ASP, an application security platform designed to provide effective, scalable defense against the growing number of bot attacks affecting the hyper-connected organizations of today.
Fort Mill, S.C. // www.compucom.com
While branch traffic has fallen off, or changed, somewhat in recent years, many studies show that physical bank locations are still important to consumers. Moreover, customer experience within a branch can make or break an institution’s relationship with a client. With employees busy engaging customers, who tracks the health of the branch? With CompuCom’s Self Healing Branch solution, the branch takes care of itself.
Avoid heavy replacement costs by leveraging legacy core systems.
One challenge for banks and credit unions looking to compete with fintech offerings is their reliance on legacy core banking systems housing the data to manage customer accounts and run the institution. Layering new digital offerings on legacy technology and infrastructure can frustrate timelines and budgets, yet replacing core systems is even more complex and expensive. As a result, many institutions struggle with wanting to innovate while maintaining the “if it’s not broke, don’t fix it” mindset.
December 27 — The state of payments is constantly evolving, and this past year has brought several major trends that will impact the direction of the industry for years to come. These major developments also point to the trends we anticipate will be the biggest drivers in payments for 2019.