By Alyssa Arredondo
After major data breaches — like the 2018 attacks on Marriott, Facebook, and Macy’s — merchants aren’t the only ones forced to take action. Consumers and financial institutions are often left to pick up the pieces by having to cancel payment cards and retake control of their financial data, causing strains on members, customers and institutions.
By Thorsten Hein
Changing regulations and new accounting standards are
creating enormous challenges for financial organizations. To successfully meet
these new requirements, organizations need to rethink the way they operate.
Just because you outsource it, you’re still responsible for it. — Terry Ammons
By Alaina Webster
At a time when more and more financial institutions are outsourcing pieces of their operations, good vendor management has become crucial to success. From improving the bottom line to staying in the good graces of regulators, staying on top of vendor services and understanding the vulnerabilities they present is a key challenge.
Why do young bankers value training and growth as much as compensation?
By Alaina Webster
Scott Andrews is senior vice president and chief operating officer, commercial banking, for Tulsa, Okla.-headquartered BOK Financial, but he’s only been with the bank for eight and a half years. And BOK was and remains his first job out of college. So how is it possible that Andrews has achieved such career heights as a millennial? Is he some sort of boy wunderkind, or is BOK taking a different approach to talent allocation?
How intelligent lead assignment gets the most out of loan officers.
By Ethan Ewing
Loan officers have a lot to do and not much time to do it. They’re making calls, sending emails and following up with new and existing leads all day, every day. Ideally, they have strong customer service skills, sales expertise and in-depth knowledge to gain the confidence of their prospects. But not all loan officers are equally competent in all areas, which becomes painfully obvious when they reach a prospect whose needs or personality pair unfavorably with the loan officer’s weaknesses. This can kill a prospective loan before it ever has a chance.