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Management & Operations

Preparing for the Next Breach

By Alyssa Arredondo

After major data breaches — like the 2018 attacks on Marriott, Facebook, and Macy’s — merchants aren’t the only ones forced to take action. Consumers and financial institutions are often left to pick up the pieces by having to cancel payment cards and retake control of their financial data, causing strains on members, customers and institutions.

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Risk and Finance: Better Together

By Thorsten Hein

Changing regulations and new accounting standards are creating enormous challenges for financial organizations. To successfully meet these new requirements, organizations need to rethink the way they operate.

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Vendor Management Is Risk Management

Just because you outsource it, you’re still responsible for it. — Terry Ammons

By Alaina Webster

At a time when more and more financial institutions are outsourcing pieces of their operations, good vendor management has become crucial to success. From improving the bottom line to staying in the good graces of regulators, staying on top of vendor services and understanding the vulnerabilities they present is a key challenge.

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Culture Beyond Credit

Why do young bankers value training and growth as much as compensation?

By Alaina Webster

Scott Andrews is senior vice president and chief operating officer, commercial banking, for Tulsa, Okla.-headquartered BOK Financial, but he’s only been with the bank for eight and a half years. And BOK was and remains his first job out of college. So how is it possible that Andrews has achieved such career heights as a millennial? Is he some sort of boy wunderkind, or is BOK taking a different approach to talent allocation?

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Play to Their Strengths

How intelligent lead assignment gets the most out of loan officers.

By Ethan Ewing

Loan officers have a lot to do and not much time to do it. They’re making calls, sending emails and following up with new and existing leads all day, every day. Ideally, they have strong customer service skills, sales expertise and in-depth knowledge to gain the confidence of their prospects. But not all loan officers are equally competent in all areas, which becomes painfully obvious when they reach a prospect whose needs or personality pair unfavorably with the loan officer’s weaknesses. This can kill a prospective loan before it ever has a chance.

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