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Mobile Banking

Leverage the Mobile Device in a Customer-Centric Approach to Banking

By Dewald Nolte

What is the tradeoff between customer convenience and security? Conventional thinking holds that the more secure something is, the more difficult it is to use. For example, in mobile and online banking, anti-fraud measures have long been synonymous with complicated passwords, one-time text messages, or having to verify information with a phone call or portable hardware token. Such measures often inconvenience consumers, leaving financial institutions to find a balance between providing the most convenient experience while still guaranteeing that their information is safe.

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