Studies & Trends

Big Banks Outpacing Regionals in Financial Advice

As routine branch transactions drop, customers increasingly turn to the six largest banks for advice.

Now in its second year, the J.D. Power 2019 U.S. Retail Banking Advice Study surveyed 3,719 U.S. retail bank customers who received any advice/guidance from their primary bank regarding relevant products and services or other financial needs and 3,405 U.S. retail bank customers who opened a new account within the past 12 months. According to results, big banks are outpacing regional banks when it comes to financial advice, all while routine branch transactions are dropping.


Digital Lending Now an Expectation, Not an Advantage

Providing mortgage borrowers with a digital experience is no longer a competitive advantage but the new reality for mortgage lenders, according to the findings of a new study by STRATMOR Group, a mortgage advisory firm.


Protecting Customer Data Protects Your Business

A Case Study by EZShield

Full-Service Community Bank

Frandsen Bank & Trust is a full-service community banking, trust and investment services organization. Frandsen is focused on delivering a true community banking environment where services are tailored to support long-term relationships. With branches in Minnesota, Wisconsin and North Dakota, Frandsen works to develop meaningful relationships with every customer that walks through the door.


2019’s Digital Banking Trends

In the coming year, financial institutions will focus on improving member service with better digital features and data analytics predicts D3 Banking Technology, an Omaha, Neb.-based provider of a digital platform for the financial industry.


Card-not-Present Fraud Continues to Grow

Retailers are set to lose some $130 billion in digital card-not-present (CNP) fraud between 2018 and 2023, according to a new study from UK-based Juniper Research. The study highlighted that increasingly complex approaches by fraudsters, alongside retailers’ inertia in adapting to new fraud prevention requirements, will be key factors behind the increases in fraud transaction value.

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