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Studies & Trends

U.S. Consumers Demand Choice in How They Pay, but Often Still Choose Cash

December 5 — In a digital-first world, the importance of cash within the payments ecosystem remains strong based on the many unique features of the tried-and-true greenback.

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Half of All Consumers Would Switch to Online-Only Banking if Local Branch Closed

November 30 — Fifty percent of banking customers wouldn’t mind if their local bank branch closed, according to a recent survey by Webpals Finance, part of the Tel Aviv, Israel-based Webpals Group. Moreover, 56 percent of banking clients feel that the level of customer service on personal finance apps is the same as in-person, citing their proclivity for digital banking over in-person interactions.

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Americans Are Anxious about Bills — Nearly Half Are Late on Payments

November 29 — When it comes to bills, the majority (60 percent) of Americans express anxiety, while nearly half (46 percent) are behind on payments and over a third (39 percent) feel a need to call about their accounts.

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Deposit, Loan Growth and Customer Acquisition Are Top 2019 Challenges for Banks

November 28 — In its most recent quarterly Banking Outlook research study, Chicago-based BAI unveiled three top challenges facing banks of all sizes in 2019: deposit growth, loan growth and new customer acquisition.

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How Is Fintech M&A Affecting the Financial Future

November 16 — According to a new survey from Reed Smith and Mergermarket, the overwhelming majority (91 percent) of fintech-focused investors and as well as banks and financial institutions (94 percent) are planning two or more fintech acquisitions in the next 12 months.

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