Studies & Trends - Page 2

Beyond the Device — What Digital Really Means

By Carrie Nelson

Banks continue to prioritize digital when planning and creating budgets for the future. While almost all banks are now putting serious consideration into digital, the most successful institutions are realizing that digital is not just an experience on a device but rather a strategy that must be promoted and adopted across the organization.


The Path to Customer Loyalty

Combining Savings Apps, Financial Education and Rewards.

By Kathleen Craig

Innovation is increasingly driving consumers to switch financial institutions. In fact, research from Resonate revealed that there are 5.6 million people in the U.S. who plan to switch banking providers in the next 12 months.


2023 Will See B2B Cross-Border Transactions Reach 14 Billion

Driven by the introduction of blockchain-based payment networks, business-to-business cross-border transactions are expected to hit 14 billion in 2023, rising from 13.5 billion in 2019, a 7 percent increase.


Consumers More Willing to Change Banks

The way people bank and the financial services they value most have changed significantly in recent years, and new research from Oakland, Calif.-based Marqeta, a global modern card issuing platform, indicates that even more dramatic change can be expected in banking going forward.


Bots Can Boost Banks’ Efficiency — But Watch for Pitfalls

Robotic process automation offers many benefits for financial institutions, but you need to prepare before you jump in.

By Jason Chorlins and Roberto Valdez

Robotic process automation (RPA) is quickly being adopted in the banking industry, trickling down from the biggest players to community banks and online-only startups whose customers may not have traditional accounts. Before you dive in, gain a better understanding of the many ways bots are being used in banking, the future potential, and the implementation considerations you shouldn’t overlook.

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