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Tech Barrier Fading Fast

A deeper dive on ITMs

By Katy Koch Campbell

With restaurants increasingly giving customers the option to order food through touch screens, airline allowing people to do self-service check-ins, and healthcare providers providing Skype sessions with registere nurses, one has to wonder: Is tech still a barrier?

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Video Technology Puts High-Touch in Digital Banking

By Alaina Webster

In 1981, The Buggles put MTV on the map as their song,“Video Killed the Radio Star,” became the first music video to air on the now legendary network. Entertainers, who at that time reached audiences largely over radio waves, were concerned that videos would change the music industry, leaving some of them unable to compete in an increasingly visual age. In 2019, has video banking come for the traditional bank teller? 

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Understanding Behaviors Leads to Informed Predictions

By Michael Kiella

In the future, it is predicted that bankers with the best understanding of behaviors and emotions will create a new landscape for personal banking. Understanding that delicate interface where electronic machine-banking meets the customer’s need for authoritative human interaction will lead to a new chapter in relational banking. It will be light on human touch.

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Who Best Drives Payment Method Innovation?

Financial institutions vs. tech organizations

By Mark Coronna

Twenty years ago, payment innovation was driven by a combination of two large member organizations: Visa and American Express. A closer look at those two organizations reveals the internal dynamics that prove the larger banks drove innovation first; regional and community banks benefited after.

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Best Practices in Banking Vendor Management

By Scott Sargent

For the past several years, federal regulators have targeted vendor management risk as one of their top regulatory priorities. The growing reliance on third-party service providers is only increasing the need and demand for effective vendor management programs.  On April 2, the FDIC reminded the banks under its supervision that it expects them to comply with the guidance previously issued.[1]

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