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Banking on AV to Enhance the Customer Experience

Banks are integrating audiovisual technology into their retail locations, creating more personalized and targeted customer engagement.

By Brad Grimes, AVIXA

The banking industry provides its customers with effective and convenient online options in place of many interactions they used to conduct at branch locations. However, although customers can check their balance, send and receive money and even deposit checks on a mobile device, there are still many higher-level conversations that can’t be had through a device.

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The Mobile Remote Enrollment Challenge

August 15 — There may still be services that the average consumer prefers to access in-branch, but applying for a new digital product isn’t one of them. Fortunately, there are options available for remotely onboarding your existing customers quickly and securely, writes Dewald Nolte, Entersekt’s chief commercial officer.

Remotely enrolling users is a growing concern for digital service providers, especially in the security-minded industries. How do you make it easier — a lot easier — for your customers to sign up to new products and services at home, especially with so much else — and so many other providers — competing for their attention these days?

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Voting Is Open for the 2018 BankNews Innovative Solutions Awards!

August 15 — The Innovative Solutions Awards, sponsored by BankNews magazine, recognize companies that have introduced or significantly enhanced products designed to help community banks become more efficient, expand their capabilities and, ultimately, better serve their customers.

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The Search for Immediate Payments Is Driving Tech Changes in the Industry

August 14 — With improved technology comes the need to revamp outdated frameworks. Respondents to a recent TD Bank survey of finance and treasury professionals were not shy to call out the need to refresh internal infrastructure systems as the main roadblock to success in implementing digital payments strategies, with 36 percent citing the need for corporations and/or smaller banks to update legacy system to support these functions.

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Is AI Coming TO or FOR Your Job? It Depends.

By Kimberly Nevala

August 13 — The forecast regarding AI’s impact on jobs is foggy, at best. In Cognizant’s 2015 paper, The Robot and I, one out of five companies surveyed reported up to a 25 percent reduction in employees in core administrative functions including supply chain, HR and finance.

The industry vertical predicted to have the highest level of staff reduction long-term? You guessed it: banking.

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