New York City, N.Y. // www.marstone.com; Greenwich, Conn. // www.interactivebrokers.com
Banks and institutions hoping to offer wealth management services can now leverage a cohesive solution that combines Marstone’s customizable digital wealth platform and Interactive Brokers Group Inc.’s clearing, custody and execution services. The result is a fully integrated, turnkey wealth management solution.
How intelligent lead assignment gets the most out of loan officers.
By Ethan Ewing
Loan officers have a lot to do and not much time to do it. They’re making calls, sending emails and following up with new and existing leads all day, every day. Ideally, they have strong customer service skills, sales expertise and in-depth knowledge to gain the confidence of their prospects. But not all loan officers are equally competent in all areas, which becomes painfully obvious when they reach a prospect whose needs or personality pair unfavorably with the loan officer’s weaknesses. This can kill a prospective loan before it ever has a chance.
Wellesley Hills, Mass. // www.redpointglobal.com
Financial institutions consistently place customer experience in their top strategic priorities, but many banks still face the challenges of siloed product lines, channels and business units. Yet, 90 percent of consumers value personalized experiences, and according to The Boston Consulting Group, 54 percent of customers who joined a new bank did so because the new institution could deliver such personalized communications.
The American Bankers Association recently announced a direct investment in Finxact, an emerging technology company that offers an innovative, open core banking platform for financial institutions. The investment in Finxact reflects ABA’s commitment to ensuring that member banks have the technology and tools they need to make the transition to banking’s digital future, according to a release from the organization. The association’s board of directors, acting on a recommendation by ABA’s Venture Investment Committee, approved the investment.
A Case Study by EZShield
Full-Service Community Bank
Frandsen Bank & Trust is a full-service community banking, trust and investment services organization. Frandsen is focused on delivering a true community banking environment where services are tailored to support long-term relationships. With branches in Minnesota, Wisconsin and North Dakota, Frandsen works to develop meaningful relationships with every customer that walks through the door.