Discover’s credit card mobile app, as well as its website, Discover.com, received top marks in customer satisfaction among U.S. credit card companies, according to the U.S. Credit Card Mobile App Satisfaction Studyand the U.S. Online Credit Card Satisfaction Study recently conducted by J.D. Power. The app received 890 points out of a possible 1,000, outpacing the industry average by 18 points, and Discover.com received 885 points out of the possible 1,000, putting if 22 points ahead of industry average.
“Meeting our cardmembers wherever they are, and striving to provide them with the best possible experience, whether that’s by phone, through our app or on the web is what we aim to do every day,” said Julie Loeger, Discover’s president of U.S. cards.
The study collected feedback from 3,243 credit card app users, measuring levels of satisfaction among cardmembers who had their primary credit card issuer’s app on their smartphone and had utilized it in the past 30 days. Discover cardmembers who used the company’s app ranked it highest in four of the five main categories making up the study, including ease of navigation, availability of key information, clarity of information and range of services.
Discover’s mobile app provides cardmembers:
- Apple Touch ID and Face ID to sign in, and Apple Siri-support for Apple users
- In app messaging, a customer service option that enables cardmembers to connect with Discover’s live U.S.-based customer service agents without having to stop and restart multiple interactions
- Freeze it — an on/off switch that enables cardmembers to freeze their account if they misplace their card to prevent new activity
- Set up and management of alerts, through text or push notifications
- Account management and on-the-go bill payment