Many financial institutions have taken the same generic approach to digital banking, leaving consumers to base their banking decisions primarily on price. Only the largest institutions can compete on price alone, so community and regional banks must differentiate their digital services in a way the national players can’t – by combining an advanced, intuitive digital experience with a personal, human touch.
This March, Jack Henry & Associates® Inc. introduced Banno Online™, a modern web browser experience that mirrors the sophisticated functionality delivered by Banno Mobile™ to create a seamless and personal digital experience. Banno Online connects banks’ digital experiences to Jack Henry Banking® and Symitar® cores, offering financial institution employees responsive, web-based enterprise tools which give a detailed picture of digital users so they can deliver positive, efficient support. By providing digital support from real, local and informed people (instead of generic chatbots), customers feel listened to and valued while benefitting from the convenience and mobility of digital banking.
Key reasons Jack Henry & Associates’ Banno Online deserves an Innovative Solutions Award:
- Banno Online is part of a modern platform that enables community and regional banks to compete digitally with traditional and non-traditional threats by reigniting their key differentiator, personal service.
- Banno Online’s user interface adapts to any device you can buy from Best Buy, from desktops to smartphones, without pinching or zooming. The app is optimized for speed and usability; all actions can be completed in just a few taps.
- Banno Online manages digital users through Banno People℠, granting bank employees a view of customers as they view themselves.
- Banno Online is built on the same APIs that power Banno Mobile, ensuring a consistent experience. The Banno Digital Banking Suite allows banks to efficiently manage the digital channel from a single platform with enhanced security, digital marketing, and more.
Jack Henry & Associates