May 16 — POPin Video Banking Collaboration, Sandy, Utah, and MEA Financial Enterprises, Monett, Mo., announced a partnership to integrate the POPin platform into MEA Android and iOS digital banking applications.
“Our central aim at POPin is to help financial institutions expand branch services and increase accessibility for banking consumers through highly personalized banking experiences on any digital channel,” said Jed Taylor, president and chief operations officer of POPin. “Partnering with MEA makes it easier for POPin to accomplish this vision for our mutual customers, and ultimately transform how consumers access and use their banking services.”
The partnership allows banks using MEA applications to apply POPin Video Banking’s capabilities to expand services to customers outside of branches and on personal mobile devices. POPin merges face-to-face video chat with real-time collaboration between financial institutions and banking consumers across all digital channels. The platform aims to help banking customers and financial representatives work together, regardless of time or location, to complete complex banking tasks including loan applications, document approvals, ID verifications, consultations and more.
Southwest Iowa-based PCSB Bank will become the first MEA customer to roll out POPin’s services for banking customers through its MEA digital app. PCSB Bank was the first in Iowa to introduce video-based Interactive Teller Machines (ITMs) in 2013 and is now among the first in the nation to embrace interactive mobile video banking as well.
“We couldn’t be happier to see POPin and MEA working together to provide such a unique and seamless experience for our banking customers on their mobile devices,” said James Johnson, CEO of PCSB Bank. “With POPin, we are taking our branch services to customers everywhere, with a degree of care and convenience we could once only imagine.”
To learn more about how financial groups and institutions are using POPin Video Banking Collaboration to improve financial services, visit http://www.popinvideobanking.com/.