St. Louis, Mo.-based Royal Banks of Missouri has implemented POPio Mobile Video Cloud, an interactive mobile video banking solution, to amplify its online and mobile banking services with personalized engagement via multichannel video collaboration.
“POPi/o couldn’t be happier to join forces with Royal Banks of Missouri to enable highly-engaged interactions for personalized sales and service opportunities,” said the firm’s founder and CEO Gene Pranger. “With POPi/o, financial institutions can now offer customized, one-on-one services once only available inside the branch to any digital channel for the most seamless consumer banking experience possible.”
Merging mobile video chat with real-time collaboration between consumers and financial institutions via any digital channel, POPi/o‘s patented platform facilitates complex banking tasks between consumers and financial representatives, including in-video transactions, document approvals and applications, secure document exchanges, consultations, account management and more. Royal Banks of Missouri customers can access the bank’s new video banking collaboration center through the bank’s website or mobile app via any personal device.
“POPi/o video banking provides the bank with an efficient and secure portal that allows for a personalized banking experience,” said Michael Stevenson, Royal’s senior vice president and senior retail officer. “We’re thrilled to bring video banking to our clients with a solution as innovative as POPi/o.”
To help financial institutions best serve customers and improve internal performance, POPi/o’s Executive Dashboard and Support Center provide detailed call histories, analytics and advanced management functions, including an application for emotive recognition. POPi/o can also be deployed within existing systems and allows smooth presentation of loan origination documents and incorporation of other current customer service applications.